
Juan Carlos Alcaide Casado
Sociologist. Master in Marketing and Commercial Management. Degree in Human Resources. I have more than twenty years experience... | Madrid, Madrid, Spain
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Juan Carlos Alcaide Casado’s Emails ju****@es****.edu
Juan Carlos Alcaide Casado’s Phone Numbers No phone number available.
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Juan Carlos Alcaide Casado’s Location Madrid, Madrid, Spain
Juan Carlos Alcaide Casado’s Expertise Sociologist. Master in Marketing and Commercial Management. Degree in Human Resources. I have more than twenty years experience in Marketing Consultancy, Development and Training. I have worked for a lot of services companies as Securitas Direct, La Caixa, Bankia, Ibercaja, Asisa, Adeslas, Disney Corporation, Telefónica, and a lot of leader companies in their sector. I am one of the promoters of Customer Experience concept in Spain, because I have been working focused on it for 20 years, writing, researching and creating and deploying models in different services1 companies and sectors. Also, I am one of the promoters of DEC Spanish association for Customer Experience Development. (www.asociaciondec.org) In the environment of Retention, Loyalty programs and CRM I have worked for a lot of companies, in the past years focused on Containment and No defections-No churn plans. Reparalia, Hilo Musical (now Onthespot), Caja Laboral, are some the companies I have worked for in this area. I am a marketing and strategy (at Marketing Masters and MBA) teacher and lecturer at ESIC, and another Business Schools like Lasalle or Mondragon University. I have worked for a lot of universities and business schools in Spain (CESMA, CEU, EOI, IDE-CESEM, among others), Dominican Republic, Ecuador and Peru. With a specialization in: Customer Experience Customer Satisfaction Loyalty of Customers Business to Business Marketing Customer Centric Organization
Juan Carlos Alcaide Casado’s Current Industry Auren
Juan
Carlos Alcaide Casado’s Prior Industry
Asociacion De Marketing De Espana Mkt
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Esic Business And Marketing School
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Mds Marketing De Servicios
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Mondragon University
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Topten Business Experts Management
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Camara De Comercio Industria Y Servicios De Madrid
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Lid Conferenciantes
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Dont Go
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Apd
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La Salle International Graduate School
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Ie Business School
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Bcc Conferenciantes
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Lid Editorial
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Thinking Heads
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The Valley Digital Business School
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Ibm
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The Silver Economy
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Taytantos The Silver Agency
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Auren
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Work Experience

Auren
Director Asociado
Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Taytantos The Silver Agency
Cofundador & Estrategia
Tue Jun 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Dont Go
Fundador y socio accionista
Wed Jan 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Taytantos The Silver Agency
Fundador y socio-accionista
Wed Jan 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
The Silver Economy
CEO y fundador
Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Esic Business And Marketing School
Director del Curso de Experiencia de Cliente y Marketing Conitivo
Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Ibm
IBM Business Partner
Thu Jun 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
The Valley Digital Business School
Profesor de Customer Experience
Mon Feb 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Thinking Heads
Conferenciante y experto en Marketing, Servicio al Cliente, Fidelización y Experiencia de Cliente
Tue Dec 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Lid Editorial
Profesor del Máster en Dirección de Empresas Digitales (MDED)
Wed Jul 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Bcc Conferenciantes
Conferenciante y experto en Marketing, Servicio al Cliente, Fidelización y Experiencia de Cliente
Wed Apr 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Ie Business School
Profesor asociado
Sun Feb 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
La Salle International Graduate School
Creador y Director del Máster en Customer Experience
Wed Oct 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Apd
Ponente y miembro del Comité Asesor del Congreso Nacional de Marketing y Ventas de APD
Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Dont Go
General Manager. Don't Go - Customer Retention
Fri Jun 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Lid Conferenciantes
Conferenciante
Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Camara De Comercio Industria Y Servicios De Madrid
Profesor de Marketing en el Curso Superior de Comercialización del Vino
Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Topten Business Experts Management
Conferenciante y experto en Marketing de Servicios
Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Mondragon University
Profesor de Marketing y Estrategia. ♦Marketing de servicios♦
Tue Jan 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Mds Marketing De Servicios
Fundador
Mon Jan 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Mds Marketing De Servicios
General Manager. Customer Experience.
Sun Jan 01 1995 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Esic Business And Marketing School
Profesor de Marketing y Gestión Comercial
Sat Jan 01 1994 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Asociacion De Marketing De Espana Mkt
Miembro de la Junta Directiva
Mon Jan 01 1990 00:00:00 GMT+0000 (Coordinated Universal Time) — Present